PRIVACY POLICY
UPDATED 01/02/2023
We know how important your privacy is. At Three’s A Crowd we aim to do everything we can to protect any personal information we collect about you, whether it’s through our website, by email, on the phone or in one of our venues.
On May 25th 2018 the EU introduced General Data Protection Regulation (GDPR), meaning companies must only collect relevant information, explain what they’re doing with it and share it with you if you ask for it.
The next section is a bit formal, unlike what we usually do here, but GDPR is ultimately here to protect you and the following explains how we at Three’s A Crowd approach it.
This privacy policy applies to the website www.threes-a-crowd.co.uk which is run by Three’s A Crowd (Harrogate) LTD & North UK LTD, a company registered in England and Wales with company number 11543854 of 11 West Park, Harrogate HG1 1BL & 04002299 of 76 - 78 North Street, Leeds, LS2 7PN.
This Privacy Policy explains how we at Three’s A Crowd, use and disclose your personal information when you visit our website and when you contact us through email, post, telephone or in-person. The information you provide to us through our website will only be collected and used by us and we’re happy to provide you with details about the use of your personal information whenever you like – you only need to ask us.
WHAT TYPE OF INFORMATION DOES THREE’S A CROWD COLLECT AND WHY?
When you visit our website, we may automatically collect standard internet, website log information and details of patterns about how you behave. This includes information about your Internet service provider, your operating system, browser type, domain name, the Internet protocol (IP) address of your computer (or other electronic Internet-enabled device), your access times, the website that referred you to us, the webpages you request and the date and time of those requests. This may allow us to find out which bits of our website are popular and which ones need improving.
Our collection of website use information may also involve the use of cookies (not the bakery ones unfortunately) and Web beacons. Please see the “Cookies” section below for more information.
Our website allows you to interact with Three’s A Crowd in various ways, including:
Contacting us by phone;
Contacting us by email;
Contacting us in-person, including the exchange of business cards;
Signing up to our mailing and/or availability list;
Contacting us through an online booking form;
Contacting us through social media messaging platforms, including Facebook.
Purchasing beer, merchandise and gifts on our webshop.
If you interact with us in any of the ways listed above, you may need to share some personal information to help deal with your enquiry. If you do choose to share this personal information, we will collect that information for our own use only (we promise not to share) and for the purposes described in this policy.
WHAT TYPE OF PERSONAL INFO DOES THREE’S A CROWD COLLECT?
We aim to collect the minimum but where you share personal details, we may collect the following:
Your full name;
Your contact details e.g. address, telephone numbers and e-mail address;
Your specified location – for sales and webshop customers only;
The reason for your contact, which may be an enquiry such as event space hire;
Info necessary for legal compliance; and/or
Where you “like” us or make posts on our pages on social networking websites, such as Facebook, TikTok and Instagram.
This information will be collected primarily from you as information is voluntarily provided to us, but we may also collect it where lawful to do so from (and combine it with info from) public sources, third party service providers, individuals who you have indicated have agreed for you to provide their personal information, government, tax or law enforcement agencies and other third parties.
WHAT TYPE OF INFORMATION WE COLLECT USING SOCIAL MEDIA MESSAGING PLATFORMS?
If you contact us using Facebook, Instagram or TikTok we receive your basic account information that you publicly share (first name, last name, gender, locale, profile picture, time zone) from the relevant social media site. We may use this info to respond to your message – e.g. using your name for a booking confirmation. We do not keep this info longer than required to do this and we do not combine it with data collected on this website.
DO WE COLLECT AND SHARE INFORMATION THROUGH CCTV?
It’s important that we keep you safe and prevent crime, therefore CCTV is in operation during your visit to any of our venues. Please note if we are requested to provide CCTV images of you or any other personal information relating to you by police or any other government authority investigating suspected illegal activities, we are obliged to do so.
HOW DOES THREE’S A CROWD USE INFORMATION ABOUT YOU?
Three’s A Crowd may use information about you for purposes described in this policy or as otherwise disclosed to you on our website or with our services. For example, we may use information about you for the following:
To respond and/or deal with your enquiry, such as Private Dining Room hire (It is pretty helpful to know your name in this case);
To improve our products and services and to ensure our website looks good and is easy to use on your computer, tablet or mobile;
To administer our website;
To contact you by e-mail or phone for any of the above reasons (again, pretty helpful);
Subject to your consent where required under the law, to carry out e-mail marketing that you have opted-in for;
To perform any contract Three’s A Crowd has with you; and for compliance with legal, regulatory and other good governance obligations.
To fulfil webshop purchases
To send updates about changes to any events that you have booked in for E.G. Any of our Monthly Events that take place
These are the key ones we know of, but this policy may be updated in the future if our needs or the legal requirements change. Personal information will be stored in computerised files and electronic databases as set out in detail below.
In most cases, the information that Three’s A Crowd processes about you is required to deal with your enquiry, or required by law, or is necessary for the exercise of the business needs.
DOES THREE’S A CROWD SHARE PERSONAL INFORMATION WITH THIRD PARTIES?
Your personal information will be made available for the purposes mentioned above (or as otherwise notified to you from time to time), on a ‘need-to- know’ basis and only to responsible management, accounting, legal, logistics, audit, compliance, information technology and other staff who properly need to know these details for their roles within Three’s A Crowd.
We may disclose specific information upon lawful request by government authorities, law enforcement and regulatory authorities where required or permitted by law. We will not sell your personal information to any third party other than as part of any restructuring of the Company, Group or sale of a relevant Group business.
WHAT CHOICES DOES THREE’S A CROWD OFFER YOU REGARDING EMAIL MARKETING?
We’re not pushy people. Three’s A Crowd may send you information about our latest events, menus and other exciting information, which may be of interest to you and we may invite you to take part in market research or request feedback on our products, services and events. This communication may occur by e-mail or telephone. We will only do this if you give us consent and will tell you of how to opt-out of receiving such communications where we are required to do so in accordance with the law. For example, you can opt-out of receiving our newsletter by clicking the “unsubscribe” link on any email that we send to you.
WHAT SAFEGUARDS ARE IN PLACE TO PROTECT YOUR PERSONAL INFO?
While we aim to do all we can to safeguard your personal information which are consistent with relevant laws, the nature of the internet is such that it poses security risks for everyone.
WHAT RIGHTS DO YOU HAVE TO REVIEW AND AMEND PERSONAL INFO?
You have the right to review your personal information held by the Company (including any profiling information) and have certain inaccurate information about you corrected. Under UK law, a request for access to your personal data needs to be in writing and accompanied by the statutory fee of £10.
If you’d like to request it or would like to contact Three’s A Crowd about its data processing activities, please contact us via email at bookings@threes-a-crowd.co.uk or by post at General Manger, 11 West Park, Harrogate, HG1 1BL or 76 - 78 North Street, Leeds, LS2 7PN
KEEPING YOU INFORMED
We will keep your details on record until we have completely dealt with your request, enquiry or application and then for a reasonable period afterwards, in accordance with data protection and other applicable legislation.
Three’s A Crowd may keep your details on record for as long as is necessary for the purposes set out above and will then endeavour to delete your details in accordance with data protection and other applicable legislation.
HOW WE USE COOKIES
Like many websites, when you visit our website or click on an advert of ours on another website we issue ‘cookies’ or unique code that allows us to identify your computer. We use cookies to note the different areas of our website recently accessed through your computer. We will use the information collected in this way to tell you about services or products which might be of interest to you when you make further visits to our website, or through other websites from which we provide advertisements. Most web browsers automatically accept cookies, but your browser’s settings can be altered to prevent this. In addition, Cookies can be deleted from your hard-drive. How you do this will depend upon the Internet browser that you use. Please refer to your relevant Internet browser manufacturer’s website where you should be able to receive the info you need.
YOUR CONSENT TO COOKIES
We may need to ask for your consent to the use of cookies set out in this Privacy Policy when you first access the website and if we introduce any new cookies to the website. If so, when you first visit the website a banner will appear asking you to accept the cookies that we set on the website.
If you agree to cookies from our website by clicking “OK” or by continuing to use the website, we will set cookies on your computer. If you wish to delete the cookies we have set on your computer, please refer to your browser ‘Help’ menu.
CHANGES TO THIS PRIVACY AND COOKIES POLICY
We will regularly review this policy meaning we may change it from time to time by updating this page to reflect changes in the law and/or our privacy practices. The date at the top of this policy will be updated accordingly.
We encourage you to check the date of this policy when you visit the website for any updates or changes. We will notify you of any modified versions of this policy that might materially affect the way we use or disclose your personal info.
By using our website, submitting your personal information to us and/or registering an account, you consent to the use of your personal information as described in this policy (as amended from time to time).
This policy only extends to the website and does not, therefore, extend to your use of, provision of data to and collection of data on any website not connected to us to which you may link by using the hypertext links within this website.
CONTACT/ADDRESS DETAILS
If you have any questions about this policy, please contact us at:
By Post: 11 West Park, Harrogate, HG1 1BL or 76 - 78 North Street, Leeds, LS2 7PN
By email: bookings@threes-a-crowd.co.uk